Residential Managed Services

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Is a managed service agreement right for me?

A managed service agreement for your computer or device in your home is the key to unlocking the full potential of your technology. With our comprehensive and proactive support, you’ll enjoy a range of benefits, including:

  1. Preventative Maintenance: Keep your technology in top condition with regular maintenance and updates. This helps to prevent issues and improve performance and security.
  2. Remote Monitoring: Our team of experts can monitor your device remotely, quickly identifying and resolving any problems. You’ll enjoy maximum uptime and peace of mind knowing your technology is in safe hands.
  3. Expert Support: You’ll have access to our knowledgeable and experienced technical support team, available whenever you need them. No more frustration and downtime – we’re here to help you get the most from your technology.
  4. Cost Savings: Not only will you save money, you’ll save time and frustration. Our managed service agreement provides a cost-effective solution for top-tier support.
  5. Peace of Mind: With our managed service agreement, you can relax and enjoy the full capabilities of your technology without worrying about downtime or loss of data. We’re dedicated to delivering the best possible experience for our clients.

Don’t settle for sub-par technology support – choose our managed service agreement and elevate your home living experience. Contact us today to learn more.

Essential

$25monthly per device
  • Remote Support
  • Remote Device Management
  • Remote System Patching/Updates
  • Remote Device Health Monitoring
  • Cyber Security Package
  • Ransomware Package
  • 1 Year Price Guarantee
  • No Setup Fee

Elite

$50monthly per device
  • Remote Support
  • Remote Device Management
  • Remote System Patching/Updates
  • Remote Device Health Monitoring
  • Cyber Security Package
  • Ransomware Package
  • Disaster Recovery Package
  • Unlimited Encrypted Off-site Backups
  • Unlimited Remote Support
  • Unlimited In-Office Support
  • Discounted In-Home Labor Rates
  • Priority Repairs/Services
  • 1 Year Price Guarantee
  • No Setup Fee

Premier

$35monthly per device
  • Remote Support
  • Remote Device Management
  • Remote System Patching/Updates
  • Remote Device Health Monitoring
  • Cyber Security Package
  • Ransomeware Package
  • Disaster Recovery Package
  • Unlimited Encrypted Off-site Backups
  • 1 Hour Remote Support per Month
  • Discounted Labor Rates
  • 1 Year Price Guarantee
  • No Setup Fee

Introducing Our Residential Managed Service Support Tiers.

At ProTek, we understand that managing your home technology can be a hassle. That’s why we’ve created a suite of managed service support options designed specifically for residential users. Whether you’re looking to protect your device and data, or need more advanced support, we have a tier that’s right for you.

Essential & Premier Tiers:

  • Remote device management: Say goodbye to the hassle of managing your devices. Our experts will take care of everything, from monitoring your devices to updating software.
  • Remote system patching and updates: Keep your devices up-to-date and secure with automatic, remotely managed updates.
  • Remote device health monitoring: This proactive approach allows us to identify and resolve potential issues before they escalate, ensuring the smooth operation of your technology at all times.
  • Cyber security package: Protect your device and your personal data with our comprehensive cyber security package.
  • Ransomware package: Keep your files and data safe from ransomware attacks with our specialized package.

Premier Tier Only:

  • All services of the Essential tier, plus everything listed below.
  • Disaster recovery package: In the event of a disaster, we’ll help you get your technology up and running again.
  • Unlimited encrypted off-site backups: Your data is always safe and secure with unlimited encrypted off-site backups.
  • One hour of remote support per month: With up to one hour of remote support each month, we are happy to help you with any issues you may encounter.
  • Discounted labor rates: Enjoy lower rates on labor services, Premier tier customers receive 25% off all labor rates. Discounted labor rates apply to remote support, on-site support, and in-office support.

Elite Tier:

  • All services of both Essential and Premier tiers, plus everything listed below.
  • Unlimited remote support: Get all the support you need, whenever you need it. With unlimited remote support, you’ll never have to worry about being left in the lurch. Must be within business hours.
  • Unlimited in-home support: Our team of experts is here to help, no matter where you are. Whether you need support in the home or remotely, we’ve got you covered. Must be within business hours.
  • Discounted in-home service labor rates: Save money on in-home service labor with our exclusive Elite tier discount.
  • Priority repairs and services: When you need help, you need it fast. With priority repairs and services, you’ll receive the same level of priority as our rush services.

With all of our managed service support tiers, you’ll enjoy peace of mind knowing that your technology is in good hands. And, with a one-year agreement, you’ll be able to take advantage of our services for a full year. So why wait? Upgrade your home technology support today and experience the benefits of our Essential, Elite, or Premier tiers!

Terms and Conditions for ProTek Managed Service Support Tiers

  1. Agreement: This agreement (the “Agreement”) is made between ProTek (the “Company”) and the customer (the “Customer”) for the provision of managed service support services as described in the packages outlined in the Customer’s selected tier (Essential, Elite, or Premier). The Agreement is effective from the date of acceptance and will remain in effect for a period of one (1) year.
  2. Description of Services: The Company will provide the Customer with the managed service support services described in the selected tier package, including remote device management, remote system patching and updates, remote device health monitoring, cyber security package, ransomware package, and any additional services as described in the selected tier package.
  3. Service Level Agreement: The Company will use commercially reasonable efforts to provide the managed service support services in accordance with the selected tier package description. The Company does not guarantee that the services will be uninterrupted or error-free, and the Company shall not be responsible for any interruption, delay, or other failure of

    the services due to any cause beyond the Company’s control. The Company reserves the right to modify the services or service levels described in the selected tier package at any time, provided that such modification does not materially reduce the overall quality of the services.

    1. Payment Terms: The Customer shall pay the fees for the managed service support services as described in the selected tier package, in accordance with the payment terms agreed upon by the Company and the Customer. The Customer shall be responsible for any taxes, duties, or other charges associated with the services, excluding taxes based on the Company’s income.
    2. Confidentiality: The Company shall maintain the confidentiality of the Customer’s confidential information and shall use the confidential information only for the purpose of providing the managed service support services.
    3. Termination: Either party may terminate this Agreement upon written notice to the other party if the other party breaches any material term or

      condition of this Agreement. In the event of termination by the Customer, the Customer shall be obligated to pay all fees and charges incurred through the date of termination. Upon termination of this Agreement, the Company shall return all confidential information in its possession to the Customer and shall cease use of all confidential information.

      1. Limitation of Liability: In no event shall the Company be liable to the Customer for any special, incidental, indirect, or consequential damages, including but not limited to, loss of profits or revenues, loss of use of the services, loss of data, or any other damages arising out of or in connection with this Agreement.
      2. Warranty Disclaimer: The Company makes no representations or warranties, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose or any implied warranty arising from course of performance, course of dealing, or usage of trade.
      3. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is located, without giving effect to any conflict of law principles.
      4. Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, understandings, and agreements between the parties, whether written or oral, relating to the subject matter of this Agreement.

      By accepting the terms and conditions of this Agreement, the Customer acknowledges that they have read, understood, and agree to be bound by the terms and conditions of this Agreement.