A. Yes, we have an ISO 5, Class 100 Clean Room.

A. No, all data recoveries are performed in-office. We do not outsource any of our recoveries or repairs.

A. We actually have a very detailed process. Please follow the link before for more information.

Due to the freedom of external mechanical hard drives, recovering data is a common occurrence. The newer external hard drives have to be converted from USB to the SATA interface to properly communicate with them. This is because communicating with a drive over USB is limited compared to SATA. The other obstacle with the newer external drives are encryption. Typically we can get around the encryption and recover your data.

The prevalent type of hard drive utilized in desktop personal computers is a 3.5-inch model, while laptops primarily utilize 2.5-inch hard drives. Both of these drives possess mechanical components, such as platters and actuator arms. Our organization is capable of retrieving data from any brand, size, or model of these hard drives.

Head stacks refer to the components located at the terminus of the actuator arm which facilitates data reading and writing through movement across spinning platters. The functional status of the head stack is integral for successful data recovery. The primary reasons for head stack failure include physical damage from dropping the drive, sudden impact, or shock. Though rare, head stack failure can also occur naturally. The process of replacing a head stack is a delicate and intricate procedure, requiring a high degree of expertise. We boast a high success rate in the replacement of head stacks, owing to our extensive knowledge and experience.

In certain data recovery scenarios, the file structure or individual files may become corrupted. Our team can reconstruct the file structure, restoring your files and folders to their original state prior to the failure.

Should you have inadvertently deleted files, folders, or formatted the hard drive, please follow the link below for further information on our deleted file recovery services.

Platter damage is a severe hindrance to data recovery efforts. Surface damage on an area of the platter renders the data on that area unreadable. The outcome of each data recovery case can vary, and it may not always be possible to recover data from drives with platter damage.

Our technicians may remove platters from a drive for various reasons, such as if the motor has seized and cannot be revived. In such cases, we install the platters into a suitable “Donor Drive”. The most common reason for removing platters is to assess surface damage. Surface damage often results in the presence of magnetic dust, though this is not a universal occurrence. If platter damage is discovered, the platters must be thoroughly cleaned.

After the platters have been purged of all magnetic dust, they are installed into the “Donor Drive”, new heads are added, and the data recovery process is initiated. This description provides a simplified overview of a complex and time-sensitive process.

Our organization utilizes the most advanced equipment in the data recovery industry. By utilizing tools such as the PC-3000, we are able to effectively address a majority of firmware issues. The PC-3000 enables us to establish a secure connection with drives that cannot be accessed through standard computers, enabling us to send commands and retrieve modules to resolve a broad range of problems.